Kitchen Waffle Towel

We offer a 100% refund to any customer who isn’t pleased with the mockup or design before approval. Once the mockup is approved, and payment is processed, we will begin the production process. Once the production process starts, we no longer offer complete refunds unless the mistake is 100% our fault (for example, misspellings or significant blemishes). We will always make it right if there are any discrepancies. We pride ourselves on our transparency and business ethics. 

 For inquiries or assistance, please email us directly at info@harlequinbydesign.com or text us at (562) 327-9454.

You can also visit our Help Center for answers to frequently asked questions.

If we haven’t earned your business yet, we’re excited to offer free mock-ups on all our products! Contact us today to arrange this service.

 We offer multiple options for submitting your artwork and design descriptions. You can:

Text us at (562) 327-9454

Email us at info@harlequinbydesign.com

Upload your files directly through our website using the "Upload Artwork" button in the top right corner.

Once we receive your image and description, we will confirm receipt and provide an estimate of how long it will take to create a mock-up of your design. After completion, we’ll send the mock-up to you for your approval or any necessary edits.

Our goal is to ship items within 5-10 business days of purchase, though this timeframe may vary based on the complexity of your design and our current production queue.

Feel free to reach out to us at any stage of the process if you have questions or need updates on your order. We pride ourselves on our transparency and are here to help!