SHIPPING & RETURNS
SHIPPING POLICY
We currently ship within the United States. Standard shipping is free on orders over $25. Available shipping options, charges and transit estimates are shown at checkout.
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Production typically takes 3–7 business days after mockup approval, depending on our queue, the product and order size. Shipping transit time is additional. Faster shipping does not shorten production time.
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​Need your order by a specific date? Contact us before ordering at info@harlequinbydesign.com or text (562) 327-9454 so we can confirm what is possible.
RETURN & EXCHANGE POLICY
Most custom orders can be cancelled before mockup approval. Costs already incurred specifically for your order, such as special-order blanks or materials, may be deducted from your refund. Contact us promptly so we can explain any applicable costs.
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Please review your mockup carefully before approval. Once approved, custom orders are not eligible for change-of-mind returns. If an item arrives damaged, defective or incorrect, contact us within 14 days of delivery with your order number and clear photos so we can arrange an appropriate resolution.
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​Email info@harlequinbydesign.com or text (562) 327-9454.