SHIPPING & RETURNS
SHIPPING POLICY
At Harlequin By Design, we aim for superior customer satisfaction. Our goal is to make every custom branding customer a repeat customer. Hence, we go all out to ensure that you are pleased with your order. If you have received your order wrongly, or if you have received defective products, you can exchange them with us within 14 days of receiving them.
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We have a few different shipping options, usually USPS First Class or Priority Shipping. Delivery can take anywhere between 2 to 9 days unless urgency is requested. Shipping costs vary depending on the size and weight of your orders. You can get an estimate of the shipping costs during the checkout process.
At this time, we only offer shipping within the United States. We apologize for any inconvenience caused.
RETURN & EXCHANGE POLICY
While we do allow for exchanges, it is important to note that payments cannot be refunded on custom orders. For all of our mistakes, we happily issue exchanges and replacements, but if the issue is outside of our purview, you will be charged in full for the order placed. Please email us at info@harlequinbydesign.com should you encounter any such issues.