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Most custom orders can be cancelled before mockup approval. Costs already incurred specifically for your order, such as special-order blanks or materials, may be deducted from your refund. Contact us promptly for details.

After approval, custom orders are not eligible for change-of-mind returns. For damaged, defective or incorrect items, contact us within 14 days of delivery with your order number and photos.

Production usually takes 3–7 business days after ordering and mockup approval, plus shipping. Timing varies with the queue and order size. Free standard U.S. shipping on orders over $25.

 For inquiries or assistance, please email us directly at info@harlequinbydesign.com or text us at (562) 327-9454.

You can also visit our Help Center for answers to frequently asked questions.

If we haven’t earned your business yet, we’re excited to offer free mock-ups on all our products! Contact us today to arrange this service.

Free mockups before purchase—no order number needed.

Use Upload Artwork in the header or footer, email info@harlequinbydesign.com or text (562) 327-9454. Include your product, design idea and deadline. Add your order number only if you have one.

After ordering and approving your mockup, allow 3–7 business days for production, plus shipping. Timing varies with the queue and order size.